Order WordPress
Hosting

[toggle title=”How quickly will my hosting be set up?”]New hosting accounts are typically configured within 24 hours of your order being confirmed. If you are starting a brand-new site, we will set up a fresh WordPress installation, configure your SSL certificate, create your email addresses, and send you your login credentials. If you are migrating from another host, the timeline depends on the complexity of your site, but most migrations are completed within 48 to 72 hours.[/toggle][toggle title=”Can I upgrade from monthly to annual later?”]Absolutely. You can switch from monthly to annual billing at any time. When you upgrade, we will credit any unused portion of your current monthly payment toward your annual plan. The switch takes effect immediately and you will start benefiting from the annual pricing and additional features right away.[/toggle][toggle title=”Do I need to cancel my current hosting first?”]No. In fact, we recommend keeping your existing hosting active until the migration is fully complete and verified. Once we have confirmed that everything is running perfectly on our servers and the DNS has propagated, you can then cancel your old hosting account. We will advise you exactly when it is safe to do so.[/toggle][toggle title=”What happens when I place an order?”]After you submit the order form, a member of our team will contact you within 24 hours to confirm the details and arrange payment. We accept bank transfer, credit card, and direct debit. Once payment is confirmed, we begin setting up your hosting account immediately. You will receive an email with your login credentials and a welcome guide within 24 hours of payment.[/toggle][toggle title=”Is there a setup fee?”]No. There is no setup fee, no migration fee, and no hidden charges of any kind. The price you see is the price you pay. The only additional cost is VAT, which is added to all UK orders at the standard rate.[/toggle][toggle title=”What if I need more than 2 email addresses?”]Additional email addresses can be added to any plan for a small monthly supplement. Contact us for pricing. Most businesses find that two email addresses are sufficient to start with, and you can always add more as your team grows.[/toggle][toggle title=”Do you support WooCommerce and e-commerce sites?”]Yes. Our hosting platform is fully compatible with WooCommerce and other WordPress e-commerce plugins. For high-traffic or resource-intensive online shops, we may recommend a tailored hosting configuration to ensure optimal performance during peak periods. Contact us to discuss your specific requirements.[/toggle][toggle title=”What is your uptime guarantee?”]We guarantee 99.9% uptime across all managed hosting accounts. This means your site may experience a maximum of approximately 8 hours and 45 minutes of unplanned downtime per year. In practice, our actual uptime consistently exceeds 99.95%. If we fail to meet our guarantee in any given month, you are entitled to a proportional service credit.[/toggle]